Terms & Condition


Last updated:

Your use of Our Site, Our App and Our Telephone Booking Service is subject to these terms and conditions together with any additional terms and policies referred to in them (“ Our Terms ”).
Thank you for choosing Simply Elegance 2 you, the best place to book a professional massage in your home, hotel or office.

These terms and conditions of service together with any terms and policies referred to in them (“ Our Terms ”) constitute a legally binding agreement between you and Simply Elegance 2 you LTD (“Simply Elegance 2 you ”, “ we ”, “ us ” or “ our ”). Simply Elegance 2 you is a private limited company registered in England and Wales with company No. 10283802 whose registered office is located at the following address 18 Stoke Road Slough SL2 5Ag

Simply Elegance 2 you provides a booking service for a range of massage therapy treatments (“Massage Treatments”) that are performed in each and every case by independent self-employed professional massage therapists (“Independent Therapists”). In providing this booking service, Simply Elegance 2 you acts as the agent of these Independent Therapists. Simply Elegance 2 you has no responsibility for any Massage Treatments which you book through us: we are simply involved with the booking process.
When booked by us, the Massage Treatment you receive will be subject to the Independent Therapists’ terms and conditions as set out in the Client Consultation Form (“Independent Therapists’ T&Cs”) which are available to view here and you will be asked to confirm your acceptance of them prior to receiving the Massage Services . The Independent Therapist’s T&Cs will form the basis of your agreement with the Independent Therapist for your Massage Treatment (each a “Massage Treatment Agreement”). Simply Elegance 2 you is not a party to any Massage Treatment Agreement: this will solely be between you and the Independent Therapist who provides you with your Massage Treatment.

Our Terms govern your use of our website (“ Our Site ”) and also our App (“ Our App ”) and our telephone booking services (collectively “ Our Booking Services ”). By using Our Site or Booking Services, you agree to abide by Our Terms.
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Simply Elegance 2 you for any Massage Treatment.

In order to provide Our Booking Services, we may collect personal data from you. Before making a booking with us please read our privacy policy available here (“ Our Privacy Policy ”).

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires Simply Elegance 2 you to give you certain key information for there to be a legally binding contract between you and us. This information is set out below [and is also linked in the email which we will send to you to confirm any booking you make through us with an Independent Therapist]. Details on how to make a booking are set out below. If we wish to change any key information once a legally binding contract is made, we can only do this if you agree to it.
We only conclude contracts in the English language.

ELIGIBLE USE

You confirm that you are of legal age to access and use Our Site and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18.

USAGE
When registered on Our Site or through Our App you will be able to access to and use of our search engine to look for Massage Treatments within the United Kingdom and to book Massage Treatments with an Independent Therapist of your choice.

BOOKING PROCESS & PAYMENT
You can make a booking through Our Site or through Our App by choosing an Independent Therapist.

You may only make a booking up to 4 weeks in advance.

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

Full payment of the Treatment Fee is due at the time of booking that Massage Treatment with the Independent Therapist through us. Full details of the prices are referred to below.
The Treatment Fee belongs to the Independent Therapist who provides the Massage Treatment. Simply Elegance 2 you collects the Treatment Fee from you as their agent. For each booking made through us, we charge the relevant Independent Therapist an agreed fee (plus any VAT payable thereon) for introducing you to that Independent Therapist (“ Our Agent’s Fee ”). We have an agreement with each Independent Therapist under which we are entitled to deduct Our Agent’s Fee from the Treatment Fee paid by you for the Massage Treatment.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Massage Treatment is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Simply Elegance 2 you, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa.

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

Once your booking is accepted and confirmed by the Independent Therapist, you will receive confirmation of your appointment by email.

By making a booking, you are responsible for:

  • Full payment of the applicable Treatment Fee;
  • Ensuring the Independent Therapist has access to your Designated Premises which must, in all cases, represent a suitable space in which the Massage Treatment can be performed, with all appropriate facilities (including, adequate lighting and heating); and
  • Ensuring the health and safety of the Independent Therapist whilst at your Designated Premises.

All Treatment Fees are payable through Our Site, Our App or over the telephone as part of our telephone booking service. As noted above, we collect payment of Treatment Fees on behalf of the Independent Therapist to whom we charge Our Agent’s Fee.
Please note that all fees and charges are exclusive of VAT and VAT will be charged by the Independent Therapist at the prevailing rate where applicable.

PRICES

The price of Massage Treatments (each a “ Treatment Price ” and collectively “ Treatment Prices ”) varies according to the type and duration of the Massage Treatment you book and also the location of the premises you have designated for the Massage Treatment to be provided to you by the Independent Therapist (“ Designated Premises ”). Treatment Prices are set from time to time and the Treatment Price you will be required to pay for a specific Massage Treatment (each a “ Treatment Fee ” and collectively “ Treatment Fees ”) will be determined by reference to the Treatment Prices in force at the date when that Massage Treatment is booked.
Full details are set out in Our Site and Our App

CUSTOMER RESPONSIBILITIES
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Independent Therapist to provide the Massage Treatment as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

CANCELLATION & REFUNDS

You acknowledge that you do not have any statutory right to cancel a booking made for a Massage Treatment. However, you have a contractual entitlement to cancel any booking you have made with an Independent Therapist through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“ Massage Appointment Time ”) then the Independent Therapist will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App or via Customer Care on

  • at least twenty-four (24) hours prior to the Massage Appointment Time; or
  • if the Massage Appointment Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (” Grace Period “).

If your cancellation of a booking is:

  • within twenty-four (24) hours of the Massage Appointment Time; or
  • after the Grace Period has elapsed

then unless the cancellation represents a Very Late Cancellation (as described below), the Independent Therapist will be entitled to retain (or charge, as the case may be) seventy per cent (70%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.

However, if your cancellation of a booking is within two (2) hours of the Massage Appointment Time and if applicable, the Grace Period has elapsed, the Independent Therapist will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation

You will also be charged the full Treatment Fee by the Independent Therapist if you:
1.Cancel a booking other than as permitted above;
2.Attempt to cancel a booking on or after Massage Appointment Time; or
3.Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises.

A cancellation fee is charged in order to compensate the Independent Therapist because it is not reasonable to expect that Independent Therapist to be able to provide Massage Treatments at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Therapist who is the principal in supplying the Massage Services.

EXTENSIONS AND DELAYS
If you wish to extend the time you have booked, the Independent Therapist will endeavour to fulfill your request. This subject to the availability of the Independent Therapist and also payment of an additional charge for the extended time calculated in accordance with the Treatment Prices (each an “ Extra Time Charges ” and collectively, “ Extra Time Charges ”).

If you are delayed and unable to start the Massage Treatment at the Designated Premises at the Massage Appointment Time by more than 10 minutes then, unless the Independent Therapist agrees to the contrary (which is within the sole discretion of the Independent Therapist):

  • the Independent Therapist is entitled to end the Massage Treatment at the time agreed when the booking was made without making any adjustment to the Treatment Fee to reflect the reduced time of the Massage Treatment; or
  • if you and the Independent Therapist agree to proceed with the Massage Treatment for the full time allotted notwithstanding the delayed start time, then Independent Therapist shall be entitled to receive and you shall be obliged to pay before the relevant Massage Treatment is given, an additional charge calculated at the rate set out with the Treatment Prices for extra time.

We will collect the Extra Time Charges as agent of the Independent Therapists.

SIMPLY ELEGANCE 2 YOU ACTS ONLY AS AN INTRODUCER

Our Booking Services enable those seeking Massage Treatments to book appointments with Independent Therapists seeking to provide such Massage Treatments. Whilst Simply Elegance 2 you interviews and assesses Independent Therapists who wish to provide Massage Treatment, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent Therapists. This is entirely a matter for you. Accordingly, you acknowledge and agree that Simply Elegance 2 you does not have any obligation to conduct any background checks on any Independent Therapist and have no obligation in respect of any service they may provide.

When interacting with any Independent Therapist you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.

PROHIBITED USE
Our Booking Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Massage Treatments as expressly described above. You must not use the Site, App or the Telephone Booking Services to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
  • Restrict or inhibit any other user from using and enjoying Our Booking Services;
  • Infringe the privacy rights, property rights, or other civil rights of any person;
  • Harass, abuse, threaten or otherwise infringe or violate the rights of Independent Therapists, Simply Elegance 2 you (including its employees and personnel) or others;
  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
  • Use technology or other means to access our computer network, unauthorised content or non-public spaces;
  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Services’ functionality;
  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and
  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Services for unlawful or unauthorised purposes.

You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Services.

INTELLECTUAL PROPERTY

SIMPLY ELEGANCE 2 YOU, the Simply Elegance 2 you logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site, App or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms grants you any rights in the Site, App or Booking Services or the content within the same. All rights are reserved.

DISCLAIMER

As noted above, we introduce individuals seeking Massage Treatments to Independent Therapists seeking to provide such Massage Treatments. We are not liable or responsible for the fulfillment of any booking or the performance of the Independent Therapist. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent Therapist or any Massage Treatments.
Content on Our Site and Our App which is made available as part of Our Booking Services is provided for your general information purposes only. Nothing contained on Our Site, Our App or communicated any other way as part of Our Booking Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in Our Site, Our App and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site and otherwise as part of Our Booking Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.
We make no warranty or guarantee that Our Site, Our App or any other aspect of Our Booking Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site, Our App or any other aspect of Our Booking Services.

Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Simply Elegance 2 you, fraud or fraudulent misrepresentation by Simply Elegance 2 you, or any matter which it would be illegal or unlawful for Simply Elegance 2 you to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide Our Booking Services due to your error or failure to provide accurate and complete information.

Whilst we make every effort to ensure that Our Booking Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of Our Booking Services. We reserve the right to suspend or cease the operation of all or part of Our Booking Services from time to time at our sole discretion.

USE OF THIS SITE, APP AND BOOKING SERVICES IS ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED AT LAW IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF DATA, LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVING OR PROFITS, OR ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE OR SERVICES, OR WITH THE DELAY OR INABILITY TO USE THE SITE OR SERVICES, OR WITH THE PROVISION OF OR FAILURE TO PROVIDE THE SITE OR SERVICES.

INDEMNITY

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to Our Booking Services and otherwise from your violation of Our Terms.

MODIFICATION & TERMINATION

We may modify Our Terms or terminate use of Our Booking Services at any time by giving notice of termination to you. The Treatment Prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Services including availability of certain features at any time for any reason.

SEVERABILITY

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

GOVERNING LAW & JURISDICTION

You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English law. You also agree, subject to the following clause, to submit to the nonexclusive jurisdiction of the English courts as regards any claim or matter arising under these Terms.

Simply elegance 2 you accepts payment in Sterling through Worldpay using Mastercard, Visa, Maestro and JCB.